- Why don’t you answer my email?
- I’ve sent a message, but all I get back is an automatic response. Why is that?
- I’ve read the auto-responder and the FAQs, but my concern is still not answered. What should I do?
- I have a personal medical condition. Can I get Shane’s advice?
- Where can I get Shane’s books?
- I am a health care professional or a retail outlet. How can I go about selling your products at my place of business?
- Can I buy your books wholesale, in bulk?
- My order hasn’t arrived, how will I know when it ships?
- My product arrived damaged, what should I do?
- Why don’t you ship to Canada, eh?
- Why is it so expensive to ship to Hawaii, it’s still in the USA isn’t it?
- I live outside of the USA and not in Canada, can I still place an international order?
- I entered my product or discount code, but it doesn’t seem to be working, what should I do?
- What is your refund policy?
- What if I’ve read all of Shane’s books, listened to all of his CDs, read all of Shane’s blogs, read everything on the website and watched all of the PC Reality TV clips and my question has still not been answered and it’s not a personal medical condition issue about me, a friend or a relative?
Why don’t you answer my email?
To all our top fans, we love you and care about you more than you know; that’s why we do what we do. Please understand that we get hammered with emails daily and cannot respond to everyone. We do appreciate you and are constantly working toward improving our service and letting you in on the latest developments and information as we find out about it.
I’ve sent a message, but all I get back is an automatic response. Why is that?
If you send spam, hate mail or suffer from “The Whine Flu” and complain too much, you will be deleted from our customer database so that we can save time for our top fans who are actively living young and taking responsibility for their own health.
The auto-responder was designed to help you get fast answers and prevent us from repeating ourselves 139 times per day. Please read it. Chances are, you will find your question answered on the auto-responder, here in the FAQs, in Shane’s books and CDs or already covered by a blog article or PC Reality TV (http://thepeopleschemist.com). All of these resources are available for your continuing education. Again, please understand that we bombarded with emails and we simply cannot respond to everyone.
I’ve read the auto-responder and the FAQs, but my concern is still not answered. What should I do?
If you want safe and effective nutritional supplements to help you BEAT OBESITY, HIGH BLOOD PRESSURE, INSOMNIA, DEPRESSION or BOOST SPORTS PERFORMANCE and more visit http://thepeopleschemist.com
If you have a direct question for “The People’s Chemist,” post it on his blog so EVERYONE ELSE with the same question can see the answer: http://thepeopleschemist.com/blog to get an answer.
I have a personal medical condition. Can I get Shane’s advice?
We cannot respond to e-mails regarding personal medical conditions, but it is very likely that your answers are found in Shane’s book, Over-The-Counter Natural Cures.
Where can I get Shane’s books?
You can buy the books, Over-The-Counter Natural Cures, Health Myths Exposed and Hidden Truth About Cholesterol Lowering Drugs at http://www.amazon.com or anywhere books are sold.
I am with the media (or a PR company) and need to contact someone directly, how do I go about that?
If you are with the media, contact us at email@example.com with “Media” as your subject or call 505.349.5904.
I am a health care professional or a retail outlet. How can I go about selling your products at my place of business?
If you are a health care professional (physician, chiropractor, physical therapist, etc) or retail store and want to carry our products, please contact firstname.lastname@example.org
Can I buy your books wholesale, in bulk?
Yes, for wholesale book orders of Over-The-Counter Natural Cures, contact the publisher http://www.sourcebooks.com
If you are interested in purchasing Shane’s other books wholesale, in bulk, Health Myths Exposed and/or Hidden Truth About Cholesterol Lowering Drugs, please contact email@example.com or call 1.800.BOOKLOG.
My order hasn’t arrived, how will I know when it ships?
Please understand that it takes 5-7 business days to receive orders within USA. We send out TRACKING numbers the day after an order is placed. If you don’t have a tracking number, something is wrong. Check your spam folder. If still no tracking, call us at 505.349.5904 and we will sort it out. When you call, have your order number handy, if you do not reach someone, leave a detailed message with your order number. We will check the messages and follow-up on all of them to sort it out. We will do whatever is necessary to fix the issue on this end. But you need to communicate and sometimes that means leaving a message.
My product arrived damaged, what should I do?
This rarely occurs, but it does happen. If you have damaged product, we will send you a replacement. Email us your receipt and explanation of what happened to firstname.lastname@example.org
Why don’t you ship to Canada, eh?
Every country has its own customs regulations. In our experience, shipments to Canada have sometimes gone through without a hitch and at other times were held up unnecessarily forever, for no good reason. Due to this unpredictability, we have decided not to ship to Canada at all.
Why is it so expensive to ship to Hawaii, it’s still in the USA isn’t it?
Yes, it is still in the USA, but Hawaii is almost in the middle of the Pacific Ocean and by now you may have realized that EVERYTHING in Hawaii is more expensive, because just about EVERYTHING has to be flown or shipped in, except for maybe pineapples, coconuts and leis. The upside is… You live in Hawaii!
I live outside of the USA and not in Canada, can I still place an international order?
You can place your international order through http://www.thepeopleschemist.com/store
Our Support Staff will follow up with the order to ensure it ships to you. The minimum order for international shipping is $200 of product. International shipping charges are usually around $25-75, which you will have to pay for separately.
Shipping charges depend on weight and many other variables, none of which we are in direct control of and there is no free shipping to foreign countries. International orders may take 18-32 business days to arrive to you. We do not know why this is; this is the information we are given by the shipping companies. Also, since customs regulations vary in every country, additional fees (customs duties, VAT, etc), depending on your country’s requirements, may still need to be paid before being released by customs to you.
This, unfortunately, is the nature of the beast; complain to your local, elected officials if you want to change it; this is not something we are in control of so please do not send us nasty grams about this.
We strive to find better, hassle-free, low-cost shipping methods continuously. There is a third option: Move to Hawaii. Compared to where you live, shipping to Hawaii is less expensive and the weather is probably a lot nicer; you’ll get more sunshine. We do not accept refunds on international orders.
I entered my product or discount code, but it doesn’t seem to be working, what should I do?
Be aware that the discount on specific orders of 3 or more is automatic. You will notice the numbers in the cart change, when you add 3 or more of those products. Watch the magic happen!
If they don’t change or if you do have a discount code and it is not working and you are sure the code has not expired, then email us at 505-349-5597. Be aware that most discount codes do have an expiration date which would have been in the email that contained the code.
What is your refund policy?
We owe it to you to give you a no-questions asked, no lose guarantee! After all, the entire supplement and weight loss industry is FULL of scams and shams. And I want you to know that The Peoples Chemist.com is different. I want you to know that our knowledgeable staff is here to work with you, not scam you. I want you to know that we are here to help make sure you are using the products correctly, as intended, along with healthy lifestyle habits. If for any reason you are not satisfied with your TPC products, send the remaining product back within 30 days for a refund (minus 20% for handling fees). No questions asked; well, maybe one or two, but we’ll still give you a refund.
Return product must be mailed to (and email your receipt) to email@example.com:
5482 Wilshire Blvd #210
LA CA 90036
What if I’ve read all of Shane’s books, listened to all of his CDs, read all of Shane’s blogs, read everything on the website and watched all of the PC Reality TV clips and my question has still not been answered and it’s not a personal medical condition issue about me, a friend or a relative?
Call us at 505.349.5904. If your question has not been answered by any of these resources, we would actually love to hear your question.